Terms and Conditions

All items must be returned within 7 days of the date you received the item, International within 14 days.

Full priced items are eligible for an exchange or online credit note only, provided they have not been worn and are in their original packaging with labels attached.

Sale items are not eligible for an exchange or credit note.

Custom orders cannot be exchanged, credited or refunded.

Refunds will only be provided on faulty items.

If you would like to exchange an item for a different size or colour, please note that this is subject to the availability of the item when the return is received and you have received your credit note details.  Once you receive your credit note, you are able to repurchase online.   Items wanted for exchange are unable to be held as stock changes rapidly.  

In the event an item goes on sale after your date of purchase, Enka Studio is not responsible for reimbursement of the difference in the case of exchanges or credit notes.

Enka Studio is not responsible for the shipping cost of returning items, nor for the cost of returned items that are damaged in transit or items that have not been received. We suggest returning items in a postage satchel with a tracking number.  Shipping and handling charges are not refundable. 

Customs and duties that you have paid when receiving the item are also not refundable, unless the item is faulty.

Thank you for your support!